Play Star believes your personal data belongs to you. This isn't just something we say — our entire platform is built on that principle. This privacy policy clearly outlines what data Play Star collects, why we collect it, how it's used, and what rights you have.
By registering or logging in to play star, you agree to this privacy policy — so it's worth taking a moment to read through it.
We let our actions speak for themselves — these principles are reflected in every decision we make
Play Star only collects the information genuinely needed to provide its services. We don't ask for anything extra — and we don't store it either.
Every transaction and piece of personal information you share is protected with 128-bit SSL encryption — the same technology used by major financial institutions.
Play star will never sell your data to advertisers or third-party companies under any circumstances. This is not just a promise — it is a legal obligation.
You may want to view, correct, or delete your stored data at any time. Play Star processes these requests promptly.
Enabling 2FA on Play Star keeps your account safe even if your password is compromised. An OTP is sent to your mobile number at every login.
Play star is transparent about how cookies are used, and the option to decline non-essential cookies is always available.
This privacy policy applies to the Play Star website, mobile app, and all related services. Reading it will give you a clear picture of what we do — and don't do — with your information.
Play Star only collects data that is necessary to provide you with our services and keep your account secure. Information comes from two sources — what you provide directly, and what is generated automatically as you use the platform.
What you provide directly:
Automatically Generated Data:
Play Star never collects unnecessary data. For example, we do not ask for your email address or social media profile information.
Every piece of information Play Star collects serves a specific purpose. Nothing is collected just to be stored away.
| Data Type | Why It's Used |
|---|---|
| Name & Date of Birth | To verify age and confirm account identity |
| Mobile Number | For sending OTPs, verifying payments, and support communications |
| Payment Information | To process deposits and withdrawals correctly |
| IP Address | To detect fraud and ensure security |
| Betting Records | For winnings calculation, dispute resolution, and legal compliance |
| Device Information | To improve the platform experience and fix bugs |
Play Star never shares your information with third parties for advertising purposes. If you receive SMS messages or notifications about Play Star offers, they come solely to your own account — your number is never used anywhere outside of that.
Play star makes no compromises on data security. Multiple layers of protection are always active.
All communication between your browser and Play Star's servers is encrypted. No one can intercept this data in transit — not even a skilled hacker.
Data stored on our servers is also encrypted. Passwords are never stored in plain text — only encrypted hashes are kept.
Our automated systems continuously monitor for suspicious activity. If an unusual login or transaction is detected, the account is temporarily suspended and the member is notified.
With 2FA enabled, an OTP is sent to your mobile with every login. Even if someone knows your password, they cannot access your account without your phone.
The play star security team conducts regular third-party audits. Any vulnerabilities found are addressed immediately.
Play star never sells your data. However, limited information may need to be shared with certain trusted partners in order to deliver our services.
Beyond the above, Play Star does not share your information with anyone else — no marketing companies, data brokers, or advertisers.
The Play Star website and app use cookies. Cookies are small pieces of data stored on your device that help the website recognize you and improve your experience.
Cookies Used by play star:
You can block or delete cookies through your browser settings. However, disabling essential cookies may prevent play star from functioning properly.
Play Star believes you should have full control over your data. The rights listed below are yours, and Play Star respects every one of them.
You may want to see what data Play Star holds about you. Submit a request to our support team and the information will be provided within 30 days.
If any of your information is incorrect, you can request a correction — either directly through Account Settings or by contacting support.
If you close your account, you may request that your personal information be deleted. However, certain records may need to be retained to meet legal obligations.
If you no longer wish to receive promotional SMS or notifications from Play Star, you can opt out at any time via Settings or by contacting support.
You can request an export of your betting history and transaction records. Play Star provides this in a machine-readable format.
If you object to your data being used for a specific purpose, let our support team know. Play Star will honor reasonable objections.
Play star does not retain data longer than necessary. The storage period for each type of data depends on its purpose.
Once the designated retention period ends, data is permanently deleted or anonymised so you can no longer be identified.
Play Star strictly enforces an 18+ policy. We never knowingly collect or store personal information from anyone under the age of 18.
Age is verified at registration, and identity documents may be requested in suspicious cases. If a minor's information ever enters the system for any reason, all data is immediately deleted and the account is closed as soon as we become aware of it.
If a parent believes their minor child has opened an account on Play Star, please contact support immediately. Play Star will take prompt action.
Play star may update this privacy policy from time to time — due to changes in services, new legal requirements, or advances in technology.
Continuing to use play star after a policy change will be considered as your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding your data, reach out to the Play Star support team. We're always here to help.
When submitting a privacy request, please include the mobile number registered to your account so we can verify your identity and process your request promptly.
play star treats privacy-related requests as a top priority. All requests are typically completed within 7 business days.
It's always worth being mindful of your data security when using any platform online. Digital services are growing rapidly in Bangladesh, and with that, data protection has become increasingly important. Play Star understands this reality — which is why our privacy policy is more than just a legal document. It's a reflection of how we operate.
Many users ask — what does play star do with my mobile number? The answer is straightforward. Your number is used for three things: sending OTPs, verifying payments, and providing urgent support. It goes nowhere else. If you receive a promotional SMS from play star, it is sent directly by play star — not through any third-party marketing company.
Another common question is — does play star track my location? An approximate location is determined from your IP address, but this is not for personal tracking. The reason is security — if an account that normally logs in from Dhaka suddenly logs in from another country, it will appear suspicious and trigger a security alert. This is entirely for your protection.
One security feature that many Play Star members overlook is two-factor authentication, or 2FA. Setting it up is straightforward — go to your account settings, find the 2FA option, and add your mobile number. From that point on, you'll receive a one-time OTP on your phone each time you log in. Even if someone learns your password, they won't be able to access your account without that OTP.
Payment security is often the biggest concern for users. play star never knows your bKash or Nagad PIN — and never tries to. When making a transaction, you approve it directly within your own mobile banking app; play star only receives a confirmation of the transaction. This approach to financial data is as secure as your bank.
One important thing to understand about the privacy policy — the "right to erasure" does not apply in every situation. Financial transaction records are required by law to be retained for a specified period. However, your personal identity details — name, date of birth, and national ID information — will be deleted upon a request to close your account.
Play Star reviews its privacy policy at least once a year. Updates may be required due to changes in technology, new security measures, or evolving regulations. Whenever significant changes are made, members are notified in advance. Ensuring you remain in control of your data is Play Star's responsibility — and one we take seriously.
What Members Ask About Most
Enabling 2FA on Play Star is not mandatory, but it is strongly recommended. It takes just a moment to set up and makes your account significantly more secure.
How to enable it: Log in to Play Star and click the profile icon in the top right corner. Go to "Account Settings" or "Security Settings". Look for the "Two-Step Verification" or "2FA" option and click "Enable".
You will then receive an OTP on your registered mobile number. Verifying with that OTP activates 2FA. From that point on, every time you log in from a new device, an OTP will be sent to your mobile and will be required to proceed.
With 2FA enabled, even if someone gets hold of your password, they cannot access your account without your phone. This is especially important for members who keep a large balance.Play Star's customer support is available seven days a week, 24 hours a day. No matter when an issue arises — early morning or late at night — our support team is on the job.
Live Chat: Click the chat icon at the bottom right of the play star website or mobile app. A support agent typically responds within 1–5 minutes. This is the fastest option — most issues are resolved through live chat.
Email: Email us at support@playstar-taka.com. If you have a complex issue or need to explain something in detail, email is the best channel. You can typically expect a response within 24 hours.
When contacting support, providing your registered mobile number and a detailed description of the issue will help us resolve things faster. The Play Star support team communicates entirely in Bangla — no need to write in English.Your personal information is fully secure at Play Star. If you have any concerns about your data, please contact support. For more information on responsible gaming, Responsible Gaming Visit the page. play star is for users aged 18+ only.